Pre-Packs is dedicated to providing high-quality products. Although we strive for perfection, we understand that mistakes happen! If we make a mistake, we will review the issue and do our very best to remedy the situation. However, due to the customized nature of most of our products, Pre-Packs cannot accept returns for orders that pass our production quality standards. ***Once shipped, orders meeting Pre-Packs' satisfactory standard are NON RETURNABLE***.

If there is an issue with your order, please reach out to our team within 48 hours of receipt at support@pre-packs.comWe will do our best to help you. 

We cannot accept any returned merchandise after 30 days from your original purchase. 

Claims for merchandise damaged in transit must be handled by the shipping carrier. 

We want you to be satisfied with your order and enjoy your shopping experience with us! Please feel free to contact our team at, at any time, for clarification of these terms.